Sökning: "Customer frustration"

Visar resultat 1 - 5 av 22 uppsatser innehållade orden Customer frustration.

  1. 1. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

    Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
    Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

    Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

  3. 2. Ledarskap, artificiell intelligens & emotionell intelligens : En kvalitativ studie om hur artificiell- och emotionell intelligens påverkar ledarskap och organisationer

    Master-uppsats, Södertörns högskola/Företagsekonomi

    Författare :Johan Johansen; Natalie Chaaya; [2022]
    Nyckelord :leadership; leadership styles; artificial intelligence; machine learning; emotional intelligence; qualities; motivation;

    Sammanfattning : If artificial intelligence (AI) was previously represented by a chat bot that helps with simpler customer service matters, then the future AI is expected to handle extensive and strategic tasks for companies. AI is constantly evolving, and it is still unclear how intelligent AI can actually become, and where the limits go for AI's capabilities. LÄS MER

  4. 3. Standardizing and optimizing workflowsusing digital tools : Case study at a high voltage cable manufacturer

    Kandidat-uppsats, Blekinge Tekniska Högskola/Institutionen för maskinteknik

    Författare :Lucas Lövgren; Tim Thomsen; [2022]
    Nyckelord :Standardization of Work; Process optimization; CAD; PDCA;

    Sammanfattning : Background: When a potential customer reaches out to NKT and requests themto tender an offer for a project, NKT will start to compile the information neededfor the customer to make an informed decision. Among others, one document thatis included in the information is a CSO. LÄS MER

  5. 4. Effektivisering av bygglovsprocessen : En undersökning bland sökande i Enköpings kommun

    Uppsats för yrkesexamina på grundnivå, Mälardalens högskola/Akademin för ekonomi, samhälle och teknik

    Författare :Amanda Nidmark; [2020]
    Nyckelord :Building permit process; legislation; customer survey; time-limit; efficiency; digital services; communication; municipality; bygglov; bygglovsprocess; brister; effektivisering; plan- och bygglagen; enkätundersökning; handläggningstid; kommun;

    Sammanfattning : Purpose: The purpose of this study was to identify perceived shortcomings in the process of building permits in municipality of Enköping from former customers’ perspective. The study also looked at if the content of the legislation made it difficult for the municipality to improve the process. LÄS MER

  7. 5. Från idé till verklighet - Framgångsfaktorer för implementering av kaizen-förbättringar : En kvalitativ fallstudie på Scania AB

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för ekonomistyrning och logistik (ELO)

    Författare :Nellie Lilja; Isabella Kormos Bremberg; Frida Hesselbom; [2020]
    Nyckelord :Kaizen; History of Kaizen; Lean production; Toyota; Scania; Continuous improvements; Sustainable improvements; Implementation of kaizen; Kaizen-event; PDCA- cykeln; Kaizen follow up; Kaizen culture;

    Sammanfattning : Background and problems: ​In a market with increased competitiveness, it's important for companies to achieve superior performance. Thus by being quick at meeting new market conditions and customer needs. To achieve superiority, kaizen is a suitable tool to use. LÄS MER